Terms of Service

2.1 Permitted Use

• Browsing product categories, brand coverage, and company information for legitimate business evaluation purposes.
• Submitting product inquiries via the contact form, email, or other designated communication channels.
• Sharing publicly available content with proper attribution to Caanass as the source.

2.2 Prohibited Use

• Using the Site for any unlawful, fraudulent, or deceptive purpose.
• Submitting false, misleading, or fabricated inquiry information.
• Scraping, crawling, or systematically extracting content, data, or pricing information from the Site without written authorisation.
• Attempting to interfere with, disrupt, or gain unauthorised access to any part of the Site or its underlying systems.
• Reproducing or redistributing proprietary content, product data, or brand materials without prior written consent from Caanass.

3.1 Scope of Inquiry Services

Caanass accepts inquiries related to the following:

• Product availability and stock status for HOWO, SHACMAN, FAW, FOTON, and DONGFENG truck parts.
• OE number matching, part compatibility verification, and technical specification enquiries.
• Bulk pricing, volume discount structures, and minimum order quantity information.
• Export logistics options, shipping routes, lead times, and customs documentation support.
• General business cooperation and long-term supply partnership discussions.

3.2 Inquiry Submission Requirements

To ensure an accurate and efficient response, users are encouraged to provide the following information when submitting an inquiry:

• Company name, country of operation, and nature of business (e.g., fleet operator, wholesaler, retailer).
• Truck brand, model, and year of manufacture, where applicable.
• Part name, OE number, or a clear description of the required component.
• Estimated quantity and preferred delivery timeline.
• A valid business email address or other reachable contact method.

3.3 No Online Transaction

This Site does not support online ordering, payment processing, or digital invoicing. All transactions, if any, are concluded through direct negotiation and formal offline agreements between Caanass and the buyer. Any pricing information discussed during the inquiry process is indicative only and subject to change without notice until a formal quotation is issued.

3.4 Inquiry Language

Caanass accepts inquiries submitted in English. While our team may be able to accommodate communications in other languages on a best-efforts basis, English remains the official language for all formal correspondence, quotations, and contractual documentation.

4.1 Factors Affecting Response Time

• Incomplete or unclear inquiry information may delay processing. Providing full details as outlined in Section 3.2 will help expedite your response.
• Inquiries submitted during Chinese public holidays, including Chinese New Year, National Day Golden Week, and other statutory holidays, may experience extended response times. We will endeavour to notify users of any anticipated delays.
• High-volume inquiry periods may temporarily extend standard response times. Caanass will make reasonable efforts to maintain service standards during such periods.

5.1 Caanass Responsibilities

Caanass commits to the following obligations toward users of this Site:

• Providing accurate and up-to-date product information on this Site to the best of our ability.
• Responding to valid business inquiries within the target timelines specified in Section 4.
• Handling all submitted inquiry information with confidentiality and professional discretion.
• Clearly communicating any changes to product availability, pricing, or service scope that may affect an ongoing inquiry.
• Maintaining this Site in a reasonably functional state and notifying users of significant planned downtime where possible.

5.2 User Responsibilities

Users of this Site agree to the following obligations:

• Submitting inquiries in good faith with accurate, complete, and truthful information.
• Representing a legitimate business entity and not misrepresenting your identity, company affiliation, or purchasing authority.
• Treating all pricing, product specifications, and technical information received from Caanass as confidential and not sharing such information with third parties without prior written consent.
• Using the Site and its inquiry services solely for lawful commercial purposes.
• Acknowledging that an inquiry response or quotation from Caanass does not constitute a binding contract or guarantee of supply.

5.3 No Binding Agreement via Inquiry

All communications conducted through this Site, including but not limited to inquiry responses, product recommendations, indicative pricing, and logistics estimates, are pre-contractual in nature. A binding commercial agreement between Caanass and a buyer is only established upon the execution of a formal written contract, purchase order confirmation, or proforma invoice signed by an authorised representative of Caanass.

6.1 Permitted Use of Content

• You may view and print pages from this Site for personal, non-commercial business reference purposes only.
• You may share links to publicly accessible pages of this Site, provided that such sharing is not misleading and does not imply endorsement by Caanass.

6.2 Prohibited Use of Content

• Reproducing, copying, distributing, publishing, or commercially exploiting any content from this Site without the prior written permission of Caanass.
• Using the Caanass name, logo, or brand identity in any manner that could cause confusion, imply false association, or damage the company's reputation.
• Modifying, adapting, translating, or creating derivative works based on the Site's content without express written authorisation.

7.1 Information We Collect

When you submit an inquiry or contact Caanass through this Site, we may collect the following information:

• Business contact details: company name, contact person name, email address, phone number, and country.
• Inquiry content: product requirements, part specifications, order quantities, and any other information voluntarily provided.
• Technical data: IP address, browser type, and general usage data collected via standard web analytics tools for site performance and security purposes.

7.2 How We Use Your Information

• To process and respond to your inquiry in a timely and professional manner.
• To maintain records of business communications for quality assurance and legal compliance purposes.
• To send relevant product updates, promotional information, or business communications, where you have consented to receive such communications.
• To improve the quality, usability, and content of this Site.

7.3 Information Sharing

Caanass does not sell, rent, or trade your personal or business information to third parties. Information may be shared with trusted internal teams and, where necessary, with logistics partners or customs agents solely for the purpose of fulfilling your inquiry or order. All such parties are bound by confidentiality obligations.

7.4 Data Retention & Security

Inquiry data is retained for a period reasonably necessary to fulfil the purpose for which it was collected, or as required by applicable law. Caanass implements appropriate technical and organisational measures to protect submitted information against unauthorised access, loss, or misuse. However, no method of data transmission over the internet is entirely secure, and Caanass cannot guarantee absolute security.

7.5 Your Rights

You may request access to, correction of, or deletion of your personal or business information held by Caanass at any time by contacting us at info@caanass.com. We will respond to such requests within a reasonable timeframe.

8.1 Product Information Disclaimer

While Caanass makes every effort to ensure that product descriptions, part numbers, compatibility information, and specifications published on this Site are accurate and current, such information may be subject to change without notice. Users are strongly advised to verify all technical specifications and part compatibility directly with our sales team prior to placing any order. Caanass shall not be held liable for any loss, damage, or cost arising from reliance on information published on this Site without prior verification.

8.2 No Guarantee of Availability

Inventory levels, pricing, and product availability are subject to change at any time. Publication of a product on this Site does not guarantee that the product is currently in stock or available for immediate shipment. Stock availability will be confirmed at the time of formal quotation.

8.3 Limitation of Liability

To the fullest extent permitted by applicable law, Caanass, its directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from:

• Your use of or inability to use this Site or its services.
• Any errors, omissions, or inaccuracies in content published on this Site.
• Delays in responding to inquiries or temporary unavailability of the Site.
• Any commercial decisions made based on information obtained through this Site prior to formal written confirmation.
• Unauthorised access to or alteration of your data or communications.

8.4 Force Majeure

Caanass shall not be held responsible for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of government, trade embargoes, port closures, supply chain disruptions, pandemics, or other force majeure events.

10.1 Notification of Changes

When material changes are made to these Terms, Caanass will update the "Last updated" date displayed at the top of this page. For significant changes that materially affect user rights or obligations, Caanass may, at its discretion, provide additional notice through the Site or via email to users who have previously submitted inquiries.

10.2 Continued Use as Acceptance

Your continued use of this Site following the posting of any amendments constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must discontinue use of the Site. We recommend that you review these Terms periodically to stay informed of any changes.

10.3 Version History

Previous versions of these Terms may be made available upon written request to info@caanass.com. Caanass does not guarantee the indefinite retention of prior versions.